FAQ

Frequently Asked Questions

All garments are produced using semi-couture techniques involving manual construction, precision tailoring and artisanal finishing.

 

Each piece undergoes multiple stages of craftsmanship to ensure structure, fit and design integrity.

diané operates on a made-to-order model rather than mass production.

This ensures elevated quality and couture-level attention to detail.

Orders may be cancelled within 24 hours.

Yes, within 14 days if the item remains in original condition.

Only in cases of confirmed defect or quality issue.

Yes.

Shipping is paid by the Customer.

diané covers all customs duties and import taxes.

Minor variations may occur due to screen settings and handcrafted processes.

Minor local alterations may be required to achieve a couture-level fit.